Need to Return item bought online? No problem. Please send merchandise back in it's original form, i.e. shoes in the original box, and unworn, for a refund to your credit card. If need to exchange for a different size or item, please send us an email right away, so we may pull that item in the correct size. Merchandise subject to availability. When returning, item must be received within 14 days of the original shipping date. After 14 days, goods received will be subject to store credit.

Sale merchandise is a final sale, no store credit or refund. Please email us with any questions on product or fit.

Shipping and handling charges are non-refundable.We recommend when shipping something back, use a service which provides a tracking number. We are not responsible for lost packages.

When exchanging something, a $5 shipping and handling fee will be applied.

Please fill out the form, supplied in the box, when making a return or an exchange.

Shipping & Handling

We ship all of our packages via UPS (United Parcel Service) ground, which typically takes between 1 to 5 business days, for ground service. You have the option to ship for quicker service, at an extra cost. In addition, please allow approximately 1 business days for processing.

At this time we are unable to ship outside the U.S.

Sales Tax

For all orders shipped within Illinois, a 10.25% tax rate that will apply.

Orders shipped outside Illinois are tax exempt. Lucky You!

We are on the selling floor everyday working with children, trying shoes on for the proper fit, therefore please do not hesitate to contact us with any special needs, or questions with fit, style, colors or any other questions.

For any questions, please feel free to contact us at 773-281-5583, or 773-878-1122 for our second location 4548 N Western Ave.

Or email us at info@ptoes.com

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)